Learntastic

Call Center Representative

Remote
Full Time
Mid Level

Location: Remote (Based in the Balkans)
Schedule: Monday – Saturday (ET/CT Time Zone Alignment).  40 hours / week
Compensation: Approx. $1,500 USD/month + 20 days PTO + U.S. holidays

About the Role

As a Call Center Representative at European Wax Center, you will be the voice of our Brand, ensuring each guest experiences the exceptional service and care that define who we are. You’ll handle calls, texts, and inquiries with professionalism and warmth, helping guests with reservations, questions, and concerns while promoting our services and encouraging repeat visits.

This position supports our rapidly growing network of 26 franchise locations across 7 U.S. states (Georgia, Virginia, West Virginia, Pennsylvania, Ohio, Illinois, and Wisconsin). Your role will be pivotal in improving customer engagement and retention through personalized communication and efficient service delivery.

Key Responsibilities

  • Respond to guest inquiries via phone, text, or other communication channels with professionalism and empathy.
  • Schedule and confirm reservations while accurately maintaining guest records.
  • Provide detailed information about our waxing services, products, and promotions.
  • Handle guest concerns or complaints effectively to ensure a positive experience and brand loyalty.
  • Maintain up-to-date knowledge of all services, products, and promotions.
    Collaborate with team members to streamline communication and enhance customer satisfaction.
  • Perform data entry and maintain accurate records across booking and CRM systems.
  • Uphold EWC’s brand standards for phone etiquette and service excellence.

Qualifications

  • Proven experience in a customer service or call center role is required.
  • Excellent spoken and written English with a clear, neutral accent.
  • Strong communication, multitasking, and typing skills.
  • Experience using booking systems, CRM platforms, and Excel (or similar tools).
  • Organized, detail-oriented, and proactive in resolving customer issues.
  • Able to work independently in a quiet, professional remote environment.
  • A positive attitude and genuine passion for helping others.
     

Ideal Candidate Profile

  • Based in the Balkans for time zone compatibility with U.S. operations.
  • Comfortable working in a dynamic, customer-focused environment.
  • Motivated by building long-term customer relationships and increasing repeat bookings.
  • Great teammate and be enthusiastic about being part of an awesome team!
     

Compensation & Benefits

  • $1,500 USD/month (approx.)
  • 20 days paid time off (PTO)
  • U.S. public holidays off
  • Opportunity to grow within a leading U.S. franchise network

About European Wax Center

European Wax Center is a U.S.-based chain of waxing salons whose business is focused on hair removal (waxing) services and related product sales.  The Company is a leader in personal care and beauty, with over 1,100 locations across the U.S.  As a franchise group, Ballast Wax operates 26 locations with over 350 employees and serves ~100,000 guests per year. Our focus is on building lasting relationships, enhancing guest satisfaction, and growing our community of repeat clients through excellent service and meaningful customer engagement.

Join us and become part of a team that helps people look and feel their best!


 
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