Learntastic

Retail / Spa Sales Associate

Morgantown, WV
Full Time
Mid Level

Position Summary:
As a Guest Service Associate, you are the face of the brand—creating a welcoming, professional, and engaging experience for every guest who walks through our doors. In this role, you’ll focus on delivering exceptional guest service while supporting package and product sales. You play a key role in ensuring smooth operations and fostering a positive team environment that reflects a culture of confidence, care, and excellence.

Essential Responsibilities and Duties

Guest Service and Experience

  • Create a positive and welcoming environment that reflects the organization’s values and standards.
  • Warmly stand and genuinely greet every guest with professionalism, warmth, and enthusiasm.
  • Educate guests on services, policies, and what to expect during their visit.
  • Answer phone calls professionally, manage the reservation book, and address guest inquiries.

Sales & Goal Achievement

  • Educate every guest on package savings programs, products, overall experience, and promotional offerings.
  • Confidently communicate the benefits of service frequency and product usage.
  • Consistently meet or exceed individual sales and rebooking goals while actively contributing to broader performance targets.

Product & Service Sales

  • Maintain strong knowledge of product and service offerings.
  • Recommend and promote appropriate skincare products and service packages.

Team Collaboration & Culture

  • Foster a positive and collaborative team environment.
  • Participate in ongoing training and team meetings.
  • Uphold brand values, standards, and model the guest experience expectations.

Operations

  • Maintain cleanliness and organization of the lobby and front desk area.
  • Support the team in opening/closing procedures and other administrative tasks.
  • Accurately process transactions and manage guest profiles through POS systems.

Required Knowledge, Skills, and Abilities

  • Strong communication, customer service, and problem-solving skills
  • Passion for beauty, wellness, and guest skin care
  • Energetic, positive, and professional demeanor

Education/Experience

  • Prior experience in customer service, sales, or retail preferred
  • Comfortable using POS systems, Microsoft Office Suite, or related software

Work Environment and Physical Demands

  • Flexible schedule, including availability for evenings and weekends
  • Travel requirements: As required
  • Must be able to stand for extended periods and occasionally lift up to 25 pounds
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