Learntastic

Customer Service / Order Entry Specialist

Remote
Full Time
Entry Level

Overview:

We are looking for a Customer Service and Order Entry Specialist to join the Triple Dip Industries team. This person will play a key role in managing customer interactions and ensuring accurate and timely order processing across our retail and direct-to-consumer channels.

Key Responsibilities:

  • Answer inbound customer calls and emails professionally and promptly.
     
  • Enter and process orders in Market Time and QuickBooks with 100% accuracy.
     
  • Review customer notes and maintain updated records to prevent duplicate or incorrect orders.
     
  • Transfer estimates to invoices and ensure order completion by deadlines.
     
  • Communicate with customers, sales contractors, and warehouse teams.
     
  • Track order progress and follow up on pending shipments.
     
  • Provide product information and resolve basic customer inquiries.
  • Ability to learn new systems and be tech savvy
     

Requirements:

  • 2+ years of experience in customer service, order processing, or admin support.
     
  • Excellent English communication and interpersonal skills.
     
  • Strong data entry accuracy and attention to detail.
     
  • Proficiency in Microsoft Office Suite.
     
  • Ability to work under pressure during busy seasons

Preferred:

  • 2+ Experience QuickBooks.
     
  • Background in retail or consumer goods order management.
     

Location & Schedule:

  • Remote position; preference for candidates in Eastern Europe, South Africa, or the Philippines.
     
  • Monday–Friday, 8:00 AM – 5:00 PM EST. (1 hour lunch)
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