Learntastic

Customer Service Representative (CSR)

Remote
Full Time
Mid Level

LearnTastic is a fast-growing online education platform providing accredited continuing-education and compliance courses for professionals across industries - from healthcare and construction to HR and education. With more than 1,000 courses and over a million learners served, LearnTastic is redefining accessible, self-paced learning. Our mission is to make professional development simple, engaging, and impactful - anytime, anywhere.

As part of our dynamic team, you’ll help shape the learning experiences that empower individuals and organizations nationwide. At LearnTastic, great design isn’t just about usability - it’s about transforming how people learn and grow.

Customer Service Representative (CSR) - Remote

A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

Responsibilities:

  • Manage large amounts of incoming phone calls
  • Generate sales leads
  • Identify and assess customers' needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid, and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Demonstrate empathy and patience towards customer concerns and needs
  • Collect and utilize customer feedback to enhance products, services, and overall customer experience

Requirements and skills:

  • Proven customer support experience or experience as a Client Service Representative.
  • Track record of over-achieving quota.
  • Strong phone contact handling skills and active listening.
  • Familiarity with software systems and practices.
  • Customer orientation and ability to adapt/respond to different types of characters.
  • Excellent communication and presentation skills.
  • Ability to multi-task, prioritize, and manage time effectively.
  • Spanish (Preferred)
  • Attention to detail is essential.

Qualifications:

  • Graduate/Higher Education or specialized training in areas such as communication, business, or Customer Service
  • 2 to 4 years of experience in customer service
  • Sales experience is a plus

Job Type: 

  • Full-time
Job Location:
  • Remote

Benefits:

  • Work from home

Schedule:

  • Monday to Friday
  • Night shift
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