Learntastic

Center Manager

Akron, OH
Full Time
Manager/Supervisor

Position Summary

As the Center Manager, you are a results-driven leader responsible for overseeing all aspects of center performance. This includes delivering exceptional guest and team experiences, maximizing sales and profitability, and developing a high-performing, engaged team. You serve as a culture champion—upholding organizational values, ensuring operational excellence, and aligning the center with company standards and goals.

Essential Responsibilities and Duties

Guest Experience

  • Create a positive and welcoming environment that reflects organizational values and service standards.

  • Champion and model a best-in-class guest experience.

  • Maintain a strong presence at the front desk to support team coverage and coaching.

  • Resolve escalated guest concerns with professionalism and care.

Sales & Business Growth

  • Lead daily sales strategies and coach the team on effective guest education and selling techniques.

  • Achieve or exceed center goals in service revenue, product, and package sales.

  • Analyze sales performance and trends to identify opportunities and develop action plans to improve results.

  • Execute local marketing initiatives and partnerships to drive guest acquisition and brand visibility.

  • Leverage promotional programs and campaigns to drive center traffic and sales.

Leadership, Team Development & Culture

  • Recruit, onboard, train, and retain top talent to build a high-performing team.

  • Conduct regular coaching, performance evaluations, and team development initiatives.

  • Build internal and external succession plans for future growth opportunities.

  • Reinforce accountability around service standards, performance expectations, and operational protocols.

  • Foster a positive, inclusive, and motivating work environment.

  • Lead by example in promoting organizational values, standards, and guest experience culture.

Center Operations

  • Oversee day-to-day operations to ensure smooth and efficient workflows.

  • Manage scheduling, inventory, cash handling, and payroll within budget parameters.

  • Analyze business performance and take action on center KPIs (e.g., productivity, revenue, retention, labor).

  • Ensure compliance with all operational procedures, policies, cleanliness, and sanitation standards.

Required Knowledge, Skills, and Abilities

  • Strong leadership, problem-solving, and interpersonal skills

  • Ability to attract, develop, and retain top talent

  • Passion for delivering exceptional guest service and fostering a positive culture

Education and Experience

  • 2+ years of experience in retail, hospitality, wellness, or service-industry management

  • Proven success in leading teams, achieving sales goals, and driving guest satisfaction

  • Proficiency with POS systems, Microsoft Office Suite, or related software

Work Environment and Physical Demands

  • Reliable and flexible schedule, including availability for evenings and weekends

  • Travel requirements: As required

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