Learntastic

Customer Service Representative (CSR)

Remote
Full Time
Mid Level

LearnTastic

LearnTastic is a fast-growing online education platform offering accredited continuing-education and compliance courses across multiple industries. With over 1,000 courses and more than one million learners served, we are redefining accessible, self-paced professional development.

We are looking for a confident, high-energy Customer Service Representative to support our U.S.-based customers in a fast-paced, performance-driven environment.

Key Responsibilities

  • Manage high volumes of inbound and outbound calls

  • Provide clear, accurate information about courses and customer accounts

  • Identify customer needs and recommend appropriate solutions

  • Contribute to sales and upselling opportunities

  • Meet or exceed KPIs (CSAT, call handling time, conversion targets)

  • Handle complaints professionally and ensure timely resolution

  • Maintain accurate records in CRM systems

Requirements

  • 2–4 years of customer service experience (high-volume call center preferred)

  • Experience supporting U.S.-based customers strongly preferred

  • Clear, neutral English accent and excellent communication skills (non-negotiable). 

  • Strong phone presence and ability to think on your feet

  • Proven ability to meet performance targets

  • Sales experience is a plus

  • Spanish is a strong advantage

  • Detail-oriented and comfortable working in a remote, performance-based environment

Technical Requirements

  • Stable, high-speed internet suitable for VoIP

  • Quiet, professional home office setup

  • Reliable equipment

Full-time | Remote
Schedule: 5:00 AM – 2:00 PM CST

This is a remote opportunity 

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